What Do I Look Like?

I was sitting at home eating dinner last night and about to enjoy a good movie. I had just shoved a piece of chicken into my mouth when my wife's phone rang, not mine, but my wife's (this is important for a reason that will soon be evident). After my wife get's through the greeting and then she says, "Yeah, he's right here." When someone calls on her phone and wants to talk to me, that means one thing. In-Laws!!! I grab the phone and before I can get off a hello, my GrandMa-in-Law says, "Hey I have this computer issue." I then realize it's going to be a long call.
Basically, this is what she said: An BU&U wireless rep tried to install a wireless card on my laptop. He then said that he couldnt do it all the way because it had to be updated. Can you do that for me?
What updates? Which ones? The Microsoft Updates or the BU&U Updates? What am I, tech support? She didnt have any answer but this one. "I don't know, the guy just told me to download the updates and everything would be okay." WELL THAT DOESNT WORK FOR ME!!!
I told her to download them from her wireless card and then to install them if she can find them (which means that I will be installing them when I go to her beach house). I don't mind helping people out with their computers, but when I am sitting at home and someone tells me to fix the issue and all they tell me is some VERY vague answer, I can get a little perterbed. Actually, what I mean is annoyed to hell!